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These results are a suggestion of courses you may want to explore but are by no means a definitive list and individual entry requirements do apply.

NCFE Level 2 Certificate in Understanding Retail Operations

Practical Vs Theory

50
50

Course overview

This qual­i­fi­ca­tion pro­vides an ide­al taster for those who may be con­sid­er­ing a career with­in the retail sector. 

The retail indus­try is sub­ject to a num­ber of pres­sures. These include changes in shop­ping habits and the recent eco­nom­ic down­turn which reduced con­sumer spend­ing. How­ev­er, as con­sumer con­fi­dence begins to grow, it is impor­tant that retail sup­port staff are ful­ly trained and equipped to rep­re­sent your busi­ness and to meet the needs of your customers. 

As remov­ing staff from the ​‘shop floor’ applies pres­sure to rotas, this train­ing can be car­ried out in the learner’s own time via our tried and test­ed flex­i­ble learn­ing approach. 

 

Entry Require­ments

You need to be aged 19 or over at the start of the cur­rent aca­d­e­m­ic year to be able to enrol on one of our Dis­tance Learn­ing courses. 

You will also need to be work­ing at or above Lev­el 1 in English. 

We will assess your lev­el of Eng­lish before we enrol you onto the course and can sign­post you to our Func­tion­al Skills Eng­lish cours­es to upskill if necessary. 

Fees, Finance & Funding

Ful­ly funded

Poten­tial Future Career

On suc­cess­ful com­ple­tion of this qual­i­fi­ca­tion, you could progress to: 

  • Lev­el 2 Diplo­ma in Retail Skills
  • Lev­el 3 Cer­tifi­cate in Retail Knowledge

Course Con­tent

To be award­ed the Lev­el 2 Cer­tifi­cate in Under­stand­ing Retail Oper­a­tions, learn­ers are required to suc­cess­ful­ly com­plete 8 units: 

  • Unit 01 Under­stand­ing cus­tomer ser­vice in the retail sector 
  • Unit 02 Under­stand­ing the retail sell­ing process 
  • Unit 03 Under­stand­ing how indi­vid­u­als and teams con­tribute to the effec­tive­ness of a retail business 
  • Unit 04 Under­stand­ing how a retail busi­ness main­tains health and safe­ty on its premises
  • Unit 05 Under­stand­ing retail con­sumer law 
  • Unit 06 Under­stand how to deal with cus­tomer queries and com­plaints in a retail environment 
  • Unit 07 — Under­stand­ing the han­dling of cus­tomer pay­ments in retail business 
  • Unit 08 Under­stand­ing the con­trol, receipt and stor­age of stock in a retail business

 

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Study­ing at the col­lege has pro­vid­ed me with skills to secure an uncon­di­tion­al offer to study Mar­ket­ing and Adver­tis­ing at Leeds Beck­ett University.

Emily Jolley
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