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  • 1 Study type
  • 2 Your Interests
  • 3 Your Grades
Question 1

How would you prefer to study?

Question 2

What are your interests?

Question 3

What grades have you achieved or are predicted?

These results are a suggestion of courses you may want to explore but are by no means a definitive list and individual entry requirements do apply.

Customer Service

Practical Vs Theory


Course overview

This qual­i­fi­ca­tion pro­vides the under­pin­ning knowl­edge required by employ­ees to work in a range of cus­tomer ser­vice roles. Learn­ers will have essen­tial knowl­edge of how to car­ry out tasks such as man­ag­ing infor­ma­tion and sup­port­ing events. 


What Does The Pro­gramme Include

Online deliv­ery only.

Entry Require­ments

You must be 19 or over to be able to apply for this course

How The Course Will Be Assessed

Respons­es to ques­tions to be marked by a ded­i­cat­ed tutor and feed­back to pro­vid­ed via online course portal. 

Poten­tial Future Career

Learn­ers who achieve this qual­i­fi­ca­tion could progress to: • NCFE Lev­el 2 Diplo­ma in Cus­tomer Ser­vice • NCFE Lev­el 3 Cer­tifi­cate in Prin­ci­ples of Cus­tomer Ser­vice • NCFE Lev­el 3 Diplo­ma in Cus­tomer Ser­vice • NCFE Lev­el 4 NVQ Diplo­ma in Cus­tomer Ser­vice It may also be use­ful to learn­ers study­ing qual­i­fi­ca­tions in the fol­low­ing sec­tor areas: • Trav­el and Tourism • Sport, Leisure and Recre­ation • Retail • Health Pub­lic Ser­vice and Care • Engi­neer­ing and Man­u­fac­tur­ing Tech­nolo­gies • Arts, Media and Publishing

Course Con­tent

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Prin­ci­ples of Cus­tomer Ser­vice and Delivery 

Under­stand Customers

Under­stand Employ­er Organisations 

Plus 4 option­al units:

· Under­stand how to com­mu­ni­cate with customers

· Under­stand how to resolve prob­lems and deliv­er cus­tomer ser­vice to chal­leng­ing customers

· Under­stand how to devel­op cus­tomer relationships

· Under­stand how to devel­op work­ing rela­tion­ships with colleagues


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Study­ing at the col­lege has pro­vid­ed me with skills to secure an uncon­di­tion­al offer to study Mar­ket­ing and Adver­tis­ing at Leeds Beck­ett University.

Emily Jolley



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