Practical Vs Theory
Course overview
This qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents,
families, patients and internal and external customers within the Health and Social Care environment.
This qualification is designed for learners who want to develop an understanding of how to deliver effective customer service in health and social care setting. Suitable for learners aged 19 and above.
Entry Requirements
How The Course Will Be Assessed
Potential Future Career
Learners who achieve this qualification could progress to:
- Level 2 Certificate in Common Health Conditions
- Level 2 Certificate in Awareness of Mental Health Problems
- Level 2 Certificate in Understanding Working in the Health Sector
- Level 2 Certificate in Preparing to Work in Adult Social Care
- Level 2 Certificate in Working in the Health Sector.
Course Content
The objectives of this qualification are to help learners:
- Preparing to deliver customer service in health and social care settings
- Understand how to communicate effectively in a health and social care setting
- Understand the needs of customers who access health and social care services
- Understand teamwork in health and social care settings.
I’d always wanted to get in to the make-up industry but always assumed I’d have to move to America to do it. That was until I signed up to New College Stamford. That was the start of what I do today!
