Practical Vs Theory
Please only apply for this course if you already have a suitable employer to support you throughout your Apprenticeship. If you do not currently have an employer you can apply for Apprenticeship vacancies by visiting www.peterborough.ac.uk/apprenticeships/apprenticeship-vacancies
Do you enjoy helping people and problem solving?
Are you looking to start a career in customer service or wanting to upskill for an existing role?
The role of a Customer Service Practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one – off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet – and – greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
You can apply for an Apprenticeship if you are living in England, over 16 and not in full-time education. You must be in paid employment for the duration of your Apprenticeship, you cannot be self-employed or a volunteer. Employers must pay you the minimum Apprenticeship wage or more, for a minimum of 30 hours a week.
My course inspired me to launch my own designer clothing brand and through College links I have been able to secure a mentorship from brand Lambretta!